Shipping and Delivery
Free delivery within Hong Kong
We use S.F Express courier service for all orders in Hong Kong. When your order is dispatched, we will send you a confirmation email with your tracking number.
We can deliver to hotels if the package can be left at concierge under your guest name. Ships to Hong Kong Island, Kowloon, New Territories, Tung Chung, Discovery Bay, Airport, Ma Wan. Does NOT ship to other outlying islands or other areas on Lantau Island. If no one is at the delivery address upon delivery, you can arrange another delivery time with the courier. It is possible to specify call before delivery, leave parcel at concierge/reception. All orders require a signature upon receipt.
Courier cannot leave parcel to building receptions. If no one is at the delivery address upon delivery, you will receive an email sent by firstname.lastname@example.org and S.F Express should leave a postcard in your mailbox. Simply follow the instruction in the email/postcard to create your pickup PIN and use the package ID and your PIN to pick up the parcel. If the delivery address is a Hong Kong P.O. Box, we will send by surface mail. If in rare cases the package is lost, we cannot proceed with compensation because we do not have a tracking record for surface mails.
A text message from the courier will be sent to your mobile phone when the package arrived. You can pick up the package within 48 hours following instructions in the text message. Flexible pick up time. 100% discreet. Fully automated. No staff is involved. Most lockers are open 24 hours.
A text message with the package ID will be sent to your mobile phone when the package arrived. You can pick up the package within 3 days with the package ID. If you select Post Office, you will receive an email with the package ID. Follow the instruction in the email to create your pickup PIN. Simply use the package ID and your PIN to pick up the parcel. Flexible pick up time. 100% discreet. Avoid embarrassment collecting packages at home or office.
When your order is ready for pick up we will notify you by email normally. You can also contact us by email to check if your order is ready for pick up.
The images show how we package your order. All orders will be securely packed inside a high quality box, securely fastened and sent inside an S.F Express courier bag or similar. There will be no branding or product details on any of the packaging.